For a long time, I had been a reliable vendor on Cardmarket, considered one of Europe’s most distinguished platforms for investing cards. I managed a wonderful name — more than four hundred constructive opinions, zero disputes, and reliable, Skilled support. But just one unjustified dispute, managed by Silvia Parravano Cardmarket team associates Silvia Parravano and Christian Tobehn, altered every little thing. in the following paragraphs, I'll share my own working experience, describe the structural flaws in Cardmarket's dispute method, and difficulty a stark warning to other sellers.
A cleanse history created about Years
A established vendor With one hundred% Positive responses
prior to the incident, I had been accurately the kind of seller each individual marketplace values. I shown buying and selling playing cards precisely, described conditions transparently, and shipped promptly. I under no circumstances obtained only one criticism — only praise.
the necessity of rely on on Cardmarket
standing is anything for sellers on Cardmarket. just one blunder — even one which isn’t your fault — can harm yrs of hard work. That’s what makes my story so alarming for Some others working about the System.
The Dispute That Shattered My Standing
Buyer requested the Wrong Card, Then Blamed Me
The difficulty began every time a customer purchased a card listed specifically by name, established, and issue. Upon obtaining it, they falsely claimed I'd despatched the “Mistaken Model” — In spite of clear listing proof demonstrating I hadn’t.
Proof dismissed by aid
I submitted screenshots of your listing, card Model, and problem to show my precision. But Cardmarket support, particularly Silvia Parravano, ignored the specifics. as opposed to examining the listing or requesting clarification, she right away sided with the buyer.
Silvia Parravano’s Mishandling on the Dispute
No Fair Investigation
Silvia’s choice was unilateral. She didn’t accept my evidence or request any counterevidence from the buyer. She basically blocked my account. No Listening to. No second impression. No charm.
No Warning, No Communication
What made this worse was the suddenness on the action. I was locked out of my account overnight. My appeals — requesting an evaluation or escalation — had been met with automatic responses or silence. Silvia Parravano exercised complete authority without having accountability.
Christian Tobehn’s Role: Reinforcing the Bias?
Reinforcing the identical sample
In follow-ups, my circumstance was also found by Christian Tobehn, A further member of Cardmarket's guidance crew. Unfortunately, instead of reviewing the information objectively, he doubled down on Silvia’s judgment. yet again, no explanation, no transparency, just automated deflections in addition to a lasting ban.
A Pattern of Seller Disregard
Are sincere Sellers becoming Silenced?
immediately after this knowledge, I began studying on-line message boards and community threads. I rapidly found I wasn’t alone. Dozens of prolonged-time sellers documented related ordeals — numerous involving Silvia Parravano.
a standard topic? prospective buyers constantly win, even though Improper — and sellers are still left voiceless.
How This Hurts the whole Marketplace
even though platforms really should safeguard potential buyers, disregarding evidence from truthful sellers results in a broken ecosystem. When have faith in is a single-sided, poor actors take advantage, recognizing they’ll be shielded by biased guidance agents.
The Problem: No Oversight, No attraction
deficiency of Transparency in Cardmarket’s System
by far the most alarming problem could be the absence of the appeals procedure. Once personnel like Silvia or Christian make a call, it’s closing. There’s no second evaluation, no accountability, and no way to restore entry to your account — Irrespective of how sturdy your proof is.
threat of Abuse and Blackmail
In my case, I used to be indirectly coerced into refunding a false claim — or eliminate my account entirely. That’s not dispute resolution — that’s blackmail underneath the guise of customer support.
money and psychological Consequences
business enterprise Loss right away
I invested several years in setting up my seller profile. All that effort was wiped out immediately, along with opportunity future revenue. My seller dashboard, get heritage, and faithful client foundation — all long gone.
Emotional Toll with a dependable Seller
This wasn’t just a company strike. it absolutely was demoralizing. To be dealt with like a fraud right after decades of integrity was emotionally devastating. I followed every rule, and continue to obtained punished.
What Cardmarket have to Do to get back have faith in
System Reforms Are Urgently essential
If Cardmarket desires to keep excellent sellers and prevent long term abuse, it should:
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✅ Introduce a clear attractiveness course of action for blocked accounts
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✅ Require disputes to get reviewed by at the very least two impartial aid brokers
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✅ educate staff like Silvia Parravano and Christian Tobehn in impartial investigation
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✅ shield sellers who submit very clear, factual proof
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✅ build accountability metrics for workers conclusions
with no these changes, genuine sellers will continue on being collateral problems in a very process that blindly favors buyers.
closing Thoughts: Be Wary, keep Documented
for anyone who is at this time offering on Cardmarket, don’t assume your great history will defend you. you happen to be normally a single consumer complaint — even a false a person — faraway from getting silenced.
guard by yourself by:
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getting screenshots of every listing
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Archiving communication with buyers
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Backing up your account data consistently
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making ready for disputes — Even though you do nothing Completely wrong
summary:
My knowledge with Silvia Parravano and Christian Tobehn ought to function a significant warning to any one making use of Cardmarket. I thought in the System. I played by The principles. And that i nonetheless bought removed without bring about.
If Cardmarket proceeds to disregard seller rights, a lot more reputable sellers will stroll absent. And when that comes about, the System won’t just shed sellers — it’ll get rid of its reliability.
Has anything equivalent occurred to you personally? Share your working experience and support raise consciousness. Sellers are worthy of greater.